Refund policy


You have 15 days from the date of delivery to claim for the return or exchange if :

  • The product is damaged, stained, defected or incomplete.

  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

  • The product received does not match the size ordered.

  • Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made.

  • Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.

HOW DO I APPLY FOR THE RETURN?

  • To return an item, please email us at feedback@choosify.store with the return reason and order details.

  • Once our customer support team approves the return you will be requested to send the parcel through any courier company at the address given by our customer support team. Please note that you are responsible for the cost of returning the items to us.

WHEN WILL MY RETURN BE PROCESSED?

  • We aim to process all returns with 2-3 working days of receipt. 

  • During busy periods please allow up to 5 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

  • In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send back your purchase back to E-commerce team by contacting us via email at feedback@choosify.store within 15 days of the delivery date. 

  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

DO YOU OFFER REFUND? 

  • Unfortunately, we don't offer any refunds. However, In the case where we won't be able to offer an exchange or any solution we may offer a refund.
  • Customer will be responsible for any changes in currency exchange rates.

  • Choosify Will not be responsible for any difference of amount due to currency conversions

  • In the case of REFUND shipping and handling charges will not be refunded. 
  • The minimum period for processing refund is 5-7 working days depending on the mode of payment.


RETURNS: CUSTOMIZED & MAKE TO ORDERS

Customized orders include alterations and made to measure products which CANNOT be refunded or exchanged. However, if you received an incorrect measurement you can send us pictorial evidence of the error in alterations and we will try to fix the issue.

RETURNS: SALE & DISCOUNTED ORDERS

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.